To ensure smooth acceptance of goods into the bonded warehouse, please notify us at least 24 hours before the planned delivery, providing the following information and documents:

• Details of the contractor (e.g. invoice or goods specification),
• Logistics data including alcohol content and packaging capacity,
• ARC number from the EMCS system.
  Depending on the type of alcohol and the excise procedure, additional documentation requirements may apply. We recommend contacting our team at: ac@pro-log.com.pl

We recommend storing goods no longer than their shelf life. Disposal of goods incurs additional costs 😊 and is carried out at the expense of the Principal.

YES, we hold all the necessary permits and financial guarantees to provide comprehensive excise goods logistics services at scale.

YES, XBS PRO-LOG offers a wide range of additional services required for the legal release of excise goods to the market. Those not restricted by law can be customized to the Client’s individual needs.

For goods requiring excise tax stamps, stamping must be performed beforehand in accordance with regulations. Attention must also be paid to IHARS and SANEPID requirements, product labeling in Polish, consumer protection information (e.g. allergens, font size), and correct excise and/or customs duty settlements.
Depending on the agreement and relevant authorizations, XBS PRO-LOG can carry out the majority of administrative obligations on behalf of the Client.

The XBS PRO-LOG S.A. warehouse operates Monday to Friday, from 7:00 AM to 11:00 PM.
Please note that advance delivery notification and supplier/recipient authorization are required. Depending on the goods’ status, please contact ac@pro-log.com.pl or bok@pro-log.com.pl

NO, we handle goods in standard commercial packaging that do not require temperature-controlled storage.

If not required by customs or excise regulations, we leave this decision to the Supplier.

We provide storage equivalent to 35,000 pallet spaces (1200 x 800 x 1700 mm). Custom configurations (e.g. 800 mm height or shelf-type locations) are available upon request.

YES, in popular wine-producing countries we work with logistics partners who handle load consolidation on our behalf.

The level of detail is defined individually. After learning the Client’s requirements and delivery setup, our team recommends the optimal solution.

YES, our WMS supports multiple levels of integration with external systems. For simpler setups, we offer data import in XML format.

Sender and recipient details, carrier information, dispatch and destination country and address, transport details, product data (excise goods type and quantity), secured excise value during transport, and EMCS message status.

YES, our Customs Agents and Excise Specialists verify CN and excise codes declared by suppliers.
If discrepancies arise after reviewing tariff rules, explanatory notes, or product composition, Clients are informed along with the justification.

We do not improvise when it comes to data protection. Security procedures are regularly reviewed, updated, and audited by external firms.
As of October 1, 2025, XBS PRO-LOG holds certifications for ISO 9001, ISO 14001, ISO 22301, ISO 27001, and IFS Logistics.

The frequency and scope of reporting are configurable in our WMS and can be automatically sent at agreed intervals.

YES, XBS PRO-LOG employs Customs Agents and provides full customs agency services.
Their export documentation enables Clients to apply for excise tax refunds after proper completion.
We recommend checking the list of required exporter documents with your local tax office or the official tax administration website.

YES, XBS PRO-LOG S.A. holds substantial guarantees enabling excise duty payment deferral until the actual tax obligation arises.
In logistics cost optimization, cooperation between both parties is key.
Our dedicated team can identify suboptimal or cost-generating orders based on Client data.
The final decision, however, rests with the Client.
We also emphasize the importance of accurate communication and delivery pre-notifications — unforeseen costs often arise from pre- or post-service processes outside XBS PRO-LOG’s control.

YES, our Clients can authorize us to prepare and submit applications for certificates issued by SANEPID and WIJHARS, including sample collection coordination.

Terms are discussed individually based on goods type and cooperation scope.
We distinguish the following categories:

• Alcohols above 20%,
• Alcohols below 20%,
• Goods requiring supervision and security procedures,
• Neutral goods.
  Prices are set individually. Please send inquiries to biuro@pro-log.com.pl

For alcohol, please include:

• Company registration document,
• License for alcohol trade or sales,
• Number of bottles and SKUs per delivery,
• Alcohol category, capacity, and alcohol content,
• Packaging type,
• Forecasted number of monthly/yearly deliveries.